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Return & Refund Policy

Customers who wish to return or exchange any damaged item must comply with our policy below. Any return request that falls outside of our stated policy will not be entertained.

- Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or return.

- Returned item must reach our premises within a week from date of informing us.

- Items must be returned unused, in their original condition including tag attached or packages. All items will be inspected on return.

- The return and replacement shipping fee will be borne by Kawaii Shop (excludes Internationl Order) provided the return and replacement is due to Damage or Stained item.

- If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer.

- If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be credited to customer account in for future purchase. No monetary refund is allowed.

- Kawaii Shop reserves full right to reject any returned items which are not meeting the stipulated Return Policy.

- For international customer, refund will be credited to customer account in if the items received are due to Damage or Stained.


Returnable / Exchangeable Category


1)Items that are terribly damage or stained


2) Wrong items delivered


Non-Returnable / Non-Exchangeable Category


1) Products that were used,worn or washed


2) Items returned are not in full set


3) Items that has been adjusted, cleaned and damaged by customer


4) Minor loose threads, irregular fold or wrinkle produced by crumpling


5) Color or design differs slightly from the pictures shown online (e.g. button or pocket)


6) Items purchased under "Clearance Corner"


7) Items that has been kept unclaimed for more than 2 days upon receiving